The Drive and its partners may earn a commission if you buy a product through one of our links. Renting a car can be an experience similar to endodontics for many people, especially with the cost of renting cars that is currently rising. You can spend hours researching different companies and their offers, only to be continually confused about which one offers the best deal for the vehicle you need or want. With so many major players and smaller companies trying to enter the car rental market, how do you know who to give away your hard-earned money to? Don't worry, The Drive's top-notch team of publishers covers you with a roundup of the top car rental companies in the U.S.
UU. Right now and what makes them great. We'll take a lot of guesswork out of the process so you only have to decide whether to rent the economy car or treat yourself to that convertible. While most of the reputable car rental agencies in the U.S.
UU. Operate in a similar way, there are subtle differences, as well as obvious distinctions that can be made between the different options. Therefore, the best car rental companies were selected by analyzing in depth the overall reputation of each company, as well as the time they have been in operation, customer service satisfaction, the BBB rating and the age and condition of the vehicles offered. We also decided not to include Turo due to a recent series of incomplete complaints.
Only companies with a strong track record of delivering top-notch cars and excellent customer service were chosen for this list. For more information on selection criteria and methods, see this link, which explains our methodology in more detail. Alamo earns high marks as a well-established car rental company that falls under the umbrella of Enterprise. The company was founded in 1974, so it has a strong long-standing reputation for providing high-level customer service and ultra-reasonable rates.
Another advantage of Alamo is that they often offer lower second-driver rates than all other car rental agencies in the industry. If you're looking for decent discounts on rental cars, at first glance, Avis may not seem like the best option. In fact, the company's base rates are actually some of the highest in the market. However, there are big savings for smart consumers who use discount codes, rebates, available promotions and memberships to significantly reduce prices.
For example, AARP members get special discounts. Long-term rentals are also a way to save when renting through Avis. Last-minute offers, business discounts of up to 30 percent and Avis's preferred programs are other ways to save valuable money. A cleverly designed free application allows you to manage your booking and return with ease.
Another great feature for renters in the northeastern part of the country is that all rentals come with an EZ-Pass electronic toll device, so don't worry about accidentally passing a toll and receiving high “administrative fees” in the future. Customer service gets good ratings, but isn't the best in the business. Of course, as with most car rental companies, prices also improve the earlier you book. Budget also earns points for having a wide variety of cars to choose from.
You can get anything from a convertible Camaro to an eco-friendly Prius. If you're looking for a lot of pickup or return options, Budget has you covered. The company has one of the largest office selections in the country. However, one thing they lack is excellent customer service (although it's still quite decent) and a very simplified pick-up and return procedure.
If you want a great rewards program, check out Dollar Car Rental. Not only is it one of the most affordable companies in the U.S. ,. The Dollar rewards program also doesn't require as many points to get free stuff as other companies do, allowing you to take advantage of your rewards sooner.
One of Dollar's biggest drawbacks is that the company has considerably fewer locations than almost all of the big car rental players in the game, so pickup and return can be a big problem. However, if you're looking to rent an airport and leave, you're probably fine at any of the country's largest airports. Customer service, while not lacking, definitely doesn't score as high among consumers as some of the other options on this list. If you're no less concerned about cost and you want to rent from a company that has one of the best reputations and the highest customer satisfaction rates in the country, you should opt for Enterprise.
This company goes above and beyond when it comes to ensuring that your car rental experience isn't as simple as possible, but is actually enjoyable. They'll even pick you up if you need a ride to the rental office. Enterprise has one of the newest fleets in the industry and even offers truck and moving van rentals. Do you want to do your best and drive in style? The company has an excellent selection of exotic and luxury cars available.
The company offers a tiered rewards program that gives you better and better discounts the more times you rent a year. With nearly 6,000 locations across the country and a very easy to use app, convenience is the key here. However, keep in mind that Enterprise has one of the most expensive average daily rates on the market. National is another long-standing pillar of the car rental community.
Located under the umbrella of Enterprise, this option has many similarities to Enterprise and Alamo, so consumers can rest assured that there will be no unpleasant surprises or holiday horror stories when renting through this company. One thing that National seems to do very well compared to its counterparts is customer service. This agency earns one of the highest ratings in the industry for superior customer service. And, like Enterprise, National offers a diverse fleet of vehicles, from compact cars to trucks and cargo vans.
For some reason, National seems to cater more to business travelers than the average tourist or vacation renter. The company offers one of the best business rental programs out there. With large corporate discounts and a presence in more than 100 countries around the world, National has a strong presence and great staying power. The company loses some love because it is quite expensive in general.
It has one of the highest daily rates. Cost—conscious leisure travelers will almost certainly find something they like about Thrif car rental. Owned by Hertz, Thrifty offers a solid bang for your buck with an easy approach to renting cars. They offer a simplified online registration system and have more than 1,300 offices in 99 countries around the world.
The company doesn't play the games either when it comes to finding the best rate. However, it does offer some location-specific offers and great weekend rates, so be sure to check them out when you book. Whether you book for two days or two months, this company is one of the most affordable options. The customer service experience leaves little to be desired compared to the more flashy, high-end car rental companies, but the cost savings generally appease customers.
Nor is the company the ideal choice for flashy, luxury or exotic cars, if that's what you're looking for. Hertz isn't just one of the largest car rental companies in the U.S. It has a high score for offering a large number of airport locations. This makes it a favorite choice for frequent travelers and business travelers.
It also has a wide variety of cars to choose from in its fleet, including everything from economy cars to hybrids, and even dream luxury cars, such as the Ford Mustang GT Hertz Penske, which was exclusively designed and is only available for rent through the company. However, there is a problem that prevents us from recommending the brand. Technology, performance and design in your inbox. The articles may contain affiliate links that allow us to share the income from any purchase made.
It is the only European car rental company on this year's list, but it has expanded in the United States, giving voters more visibility. “Great value for money and easy to use, the main thing is that I forget how great Sixt is,” said one voter. Would like to use it more. Hertz, Alamo and Enterprise Rent-A-Car from the AMB are listed at No.
In fact, Hertz and Enterprise have been awarded the WBA Hall of Fame, meaning they've been on the list of the best car rental companies for at least 10 consecutive years. The cars are clean and well maintained, one voter said. According to Motor1, “Hertz is facing allegations of false arrest from 230 plaintiffs who are currently suing the car rental company. And depending on the number of reward points you've accumulated, redeem them for 50 percent off a rental or free days, paying only taxes and fees.
The variety of vehicles on offer is also hard to beat, with more than 20 standard cars available along with 12 different types of SUVs and a host of luxury cars if you prefer to travel in style. In this context, a recent report from the United States Customer Satisfaction Index (ACSI) shows which car rental companies are walking away with high praise from consumers and shows those that aren't. As part of the Avis Budget group of car rental companies, Budget is one of the oldest car rental agencies in the country. And since the range of vehicles offered by Hertz is also wide, you should have no problem finding the car that fits your needs.
With all of these options, customers can book what works best for them, including flexible options and features, such as price match guarantees, no hidden fees, the option to choose car seats, and 48 hours to cancel or change their reservation at no cost. If you need more than one driver on the plan or a car seat, rental companies can accommodate you, but most will charge an extra per day. Hertz is currently being brought to court in a class action lawsuit alleging that the company has been involved in a practice that reports the theft of legally rented cars. Now it is once again the most flexible, reliable and reasonable car rental agency, according to a voter.